Your chatbot flow is the most critical factor when it comes to creating a bot that feels natural. But how do you make one that takes into account every possible scenario?
In this article, we’re walking you through the art of building chatbot flows that feel right. Let’s get started!
What is a chatbot flow?
A chatbot flow is a structure that determines how a conversation will take place, taking into account the questions your chatbot would ask and the various replies that a user could provide. A chatbot flow is a series of paths that a user’s responses could trigger.
Each path would consist of nodes that either display, request, or process information. Some of these nodes could even be used to integrate your chatbot with third-party software.
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